What happens if
I get a booking?

We are a booking platform and we would like to help you make you
understand how it works when clients book you through us.

I got a booking request
what shall I do?

If a client is interested in your package,
they can request a date from you.

You will receive a system email asking you if you are available on that date or not.

In case the date is good for you, please click on CONFIRM booking.

In this case, the client will get notification that you are available, and they get an email prompting them to pay the 15% deposit to secure their booking.

We ask you to hold the date for 3 days after confirming the booking request.
Clients might not book, so if you do not hear from us, feel free to ignore the request after 3 days.

In case the date is not good for you – please reach out to client about alternative dates through the CHAT

You need to have a verified payment method in order to be able to confirm a booking.

You can chat with the client

A client can chat with you even before requesting a date.
You can offer alternative dates to clients easily through the chat feature. They need to request a new date in case you agree on one.
You can discuss anything important in the chat.

Fair use policy
Sharing personal contact details (such as full names, phone numbers, emails, websites or social media profiles) in this message field is strictly prohibited.
All communication and payments must remain on the platform until the booking is paid.
Accounts that violate this policy may be suspended without warning.

So when do I know that I am booked?

When you confirm the date, the client will get a notification that you are available, and they get an email prompting them to pay the 15% deposit (our commission) to secure their booking.

You will receive a confirmation email about the payment and the client's information.

From this moment on, it is showtime for you, YOU will be in charge of communication and organization.

What shall I do after booking?

1

Reach out to the couple on chat to acknowledge their booking

2

Set up a time for video call meetng with the couple . ASAP

3

Take initiative and inform them about next steps

4

Let our system guide both you and client through the steps

Remember, the client has already paid 15% of the total amount to us.
So you should ask for a second installment and not a deposit.

Contract

When the couple pays the deposit, they already entered in a contractual relationship with you. Everybody signing up to this website agreed to the Terms and Conditions , and for vendors there is a separate Terms and Conditions as well.

To make your life easier, we do generate a contract based on this with the details you give for the package and both you and client can sign it easily in our dashboard. If you wish to sign a separate contract with the client as well, you can certainly do that, just make sure it is in alignment with our T& C

Payment Terms

Your payment terms have been set at each package. We suggest to ask between 20-35% after the first videocall as the second installment. Our system will prompt the client to pay you at the given deadlines.

Please be prepared for international clients and we encourage the use of Stripe and Paypal as the smoothest payment options in these cases.

Money back policy

We offer a 21-day money-back policy to clients in case they should feel that after talking with the vendor, they are not the right fit. This is to help clients to be able to make a booking commitment without having the possibility to talk with you in person.

It is mandatory that you arrange a video call shortly after booking. You are obliged to offer at least 5 available time slots for a video call within 2 weeks after booking. The money back guarantee does NOT apply to last minute bookings (6 weeks or less ahead of the elopement).

Be professional, proactive,
and make the couple feel safe.

You are their point of contact and elopement planner or
photographer, so make sure to make them understand
what the next steps are at any point.

What about the add-on exta services?

Deposit on Add-ons

Couples have the possibility to book your predefined add-ons. When they pay the 15% deposit, they also pay 15% of these.

Payment through you

Never ask clients to pay to these extra vendors separately. They booked the package with you so you need to handle all the payments through you.
Ask the vendors (make up artist) for an invoice to deduct the costs from your income.

This obviously does not apply in case they do not book the vendors with you but you just refer them someone.

Refunding add-ons

Sometimes a clients wants to cancel an add-on for a valid reason. In this case, refer them to us and we can refund them the initial 15% of it which they paid to us as a deposit.

Got problems?

In case you have issues with the couple (if they are not answering or paying you), or you have life/health problems hindering you giving a professional service, please always reach out to us via mail so we can help.

Contact
We truly care

…about you being unique

…about win-win situations

…about adventure providers' needs

…about you growing professionally

…about you getting more bookings

…about sustainability